This Refund and Cancellation Policy explains how refunds and cancellations work for the IPTV streaming subscription service (the "Service") provided by Optimedia ("we," "us," or "our"). It forms part of, and should be read together with, our Terms of Service. By purchasing a subscription or any product from us, you agree to this policy.

1. Digital Service — Delivered Immediately

Our subscriptions, activation codes, credits, and gift-card products are digital goods that are provisioned and made available to you immediately upon payment. Because the Service and any associated activation costs are delivered and consumed as soon as your order is processed, all fees are generally non-refundable, except as expressly set out below or where a refund is required by applicable law.

2. Free Trials — Try Before You Buy

Where a free trial is offered, we strongly encourage you to use it to confirm that the Service works on your device and network before purchasing. Trials allow you to verify compatibility, streaming quality, and channel availability, so that your purchase decision is fully informed.

3. Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals and takes effect at the end of your current billing period. You will continue to have access to the Service for the remainder of the period you have already paid for. Cancelling does not entitle you to a refund of fees already paid for the current or prior periods.

4. When We Do Provide Refunds

We will review refund requests in good faith and may issue a refund in the following limited circumstances:

• Duplicate or erroneous charges — you were billed more than once for the same order, or charged in clear error.
• Non-delivery — you paid but your subscription or activation details were never delivered and we are unable to resolve it.
• Persistent technical fault on our side — the Service is materially unusable due to a fault attributable to us, and our support team is unable to resolve it within a reasonable time after you report it.

To be eligible, you must contact support promptly and give us a reasonable opportunity to investigate and fix the issue first.

5. What Is Not Refundable

Refunds are not available for, among other things:

• Change of mind, buyer's remorse, or a decision to stop using the Service;
• Renewals of an existing subscription;
• Account funds, credits, and reseller credits, which are non-refundable once added;
• Gift-card and third-party voucher purchases;
• Issues caused by your own device, internet connection, ISP throttling, VPN, or third-party apps outside our control;
• Accounts suspended or terminated for violation of our Terms of Service (including account sharing, resale beyond your plan, or fraudulent or abusive conduct).

6. Chargebacks

If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension or termination of your account. We reserve the right to contest chargebacks we believe to be invalid and to provide our payment processors with the records of your order and service usage.

7. How to Request a Refund

To request a refund or ask a billing question, open a support ticket or contact us using the details on our website. Please include your account email, the invoice or order number, and a description of the issue. We aim to respond to all requests promptly.

8. Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with a revised "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.